My guess is this is tied to the financial KPIs attached between SAP and the outsource datacenter company. These probably cascade to their helpdesk personnel, causing this behavior.
It is a very tough problem to solve at scale.
My guess is this is tied to the financial KPIs attached between SAP and the outsource datacenter company. These probably cascade to their helpdesk personnel, causing this behavior.
It is a very tough problem to solve at scale.